Refund and Return Policy

This policy applies to the one-time processing fee for the Standard and Pro packages. Please review it carefully to understand your rights and responsibilities.

1. Eligibility for Refunds

You can get a full refund of the processing fee if:

• you ask within 14 days of payment and our team has not yet started working on your application (reviewing your documents or contacting employers on your behalf);
• a technical error on our platform charged you twice, or prevented you from using the service you paid for;
• we are unable to provide the service you paid for.

If you paid for the Pro package and your personal assistant has not yet contacted you, you can ask to switch to Standard and get the difference back.

2. Non-Refundable Fees

Once work on your application has started, the fee is non-refundable, because the service has been performed at your request. By paying, you ask us to start right away and acknowledge that you lose the right to withdraw once the service has begun.

The fee does not depend on whether an employer offers you a job. We cannot guarantee employment, and the outcome of an application is not in itself grounds for a refund.

3. How to Request a Refund

Write to bozoou@gmail.com from the email address on your account. Please include:

• your full name;
• the payment reference from your receipt (for example EV-2026-8F2A31);
• a short description of the reason for the request.

4. Refund Processing Time

Once your request is received and verified, we process it within 7–10 business days. The money is returned to the payment method you used; depending on your bank it may take a few more days to appear on your statement. You will receive a confirmation email once the refund is processed.

5. Changes to This Policy

We reserve the right to modify this refund and return policy at any time. Any changes will be posted on this page, and your continued use of our services will signify your acceptance of the updated policy.

6. Contact Us