Privacy Policy

Effective Date: 01.05.2025.

1. Introduction

This Privacy Policy (“Policy”) explains how and why we collect, use, and share your personal data when you visit or use our website https://www.eurovisa.hr/ (“Website”). Your privacy is extremely important to us, and we are committed to protecting your personal data in accordance with applicable laws and regulations on data protection.

By using this Website, you agree to the practices described in this Policy. If you do not agree with any part of this Policy, please discontinue using our Website.

2. Data We Collect

2.1 Data You Provide Voluntarily

• Contact Information: name, surname, email address, phone number, and similar data when you fill out forms on the Website (e.g., when registering, sending inquiries, or subscribing to a newsletter).
• User Content: comments, reviews, inquiries, and other content you share on our Website.

2.2 Data Collected Automatically

• Technical Data: IP address, browser type, language settings, operating system, date and time of access, the URL of the site you came from, and other similar data automatically sent by your browser.
• Cookies: small text files that your browser stores on your device to improve your user experience and analyze traffic. For more information on cookies, please refer to our Cookie Policy (if you have a separate policy).

3. How We Use Your Data

We use the collected data for the following purposes:

• To Provide and Maintain the Website: enabling the use of our services, administering user accounts, and responding to your inquiries.
• To Improve User Experience: analyzing data to understand how visitors use the Website and optimizing its functionality and content.
• For Marketing Communications: sending newsletters or promotional messages (if you have given your consent). You can unsubscribe from these communications at any time using the unsubscribe link or by contacting us at info@eurovisa.hr.
• To Fulfill Legal Obligations: sharing data with competent authorities when required by law or necessary for legal proceedings.

4. Legal Basis for Processing

Depending on the specific circumstances, we process your data based on:

• Your Consent (Article 6(1)(a) of the GDPR), where required (e.g., for receiving newsletters).
• Performance of a Contract (Article 6(1)(b) of the GDPR), where processing is necessary to provide our services or fulfill our obligations to you.
• Legitimate Interests (Article 6(1)(f) of the GDPR), where processing is used to improve and secure our Website or business, provided it does not override your rights and interests.
• Compliance with Legal Obligations (Article 6(1)(c) of the GDPR), where we are obliged to retain or share data under certain legal provisions.

5. Sharing and Transferring Personal Data

• We may share your data with service providers acting as data processors (e.g., hosting providers, analytics tools, marketing platforms) solely for the purposes described in this Policy.
• We may also share your data with competent government authorities when necessary to comply with legal obligations, protect our rights, or prevent fraud and abuse.
• In the event of data transfers outside the European Economic Area (EEA), we will take all necessary measures to ensure an adequate level of protection of personal data (e.g., using Standard Contractual Clauses).

6. Data Security

We use technical and organizational security measures (e.g., encryption, pseudonymization, access control) to safeguard your personal data and prevent unauthorized access, alteration, or loss. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, unless a longer retention period is required by law or regulation. After this period, data will be securely deleted or anonymized.

8. Your Rights

In accordance with applicable data protection regulations, you have the following rights:

• Right of Access: you have the right to request confirmation as to whether we process your personal data and to obtain a copy of such data.
• Right to Rectification: you have the right to request the correction of inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): you have the right to request the deletion of your personal data if it is no longer needed for the purposes for which it was collected, if you withdraw consent (where consent is the basis of processing), if you object to processing, or if the data has been processed unlawfully.
• Right to Restrict Processing: you have the right to request the restriction of processing under certain circumstances (e.g., if you contest the accuracy of the data).
• Right to Data Portability: you have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format, and to transfer it to another data controller.
• Right to Object: you have the right to object to the processing of your personal data based on legitimate interest, including processing for direct marketing purposes.
• Right to Withdraw Consent: if processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us at info@eurovisa.hr.

9. Cookies

Our Website uses cookies and similar technologies to collect information and improve your user experience. For more information about how we use cookies, the types of cookies we use, and how you can manage your settings, please read our Cookie Policy (if you have a separate document or section).

10. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in laws, regulations, or our business practices. Any updates will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed of any changes.

11. Contact Us

If you have any questions regarding this Privacy Policy, the way we process your personal data, or if you would like to exercise any of your rights, please feel free to contact us:

[Name of the Company/Organization]
Ulica Mirka Kleščića 7
info@eurovisa.hr
+385 91 721 3223