Refund and Return Policy

Effective Date: 01.05.2025.

Thank you for choosing Eurovisa. We are committed to providing exceptional services, but we understand that circumstances may arise where a refund is necessary. Please review our policy carefully to understand your rights and responsibilities.

1. Eligibility for Refunds Refunds are available only under the following circumstances:

• You have not completed the job application process.
• You have experienced a technical error on our platform that prevented you from utilizing our services.
• You make a refund request within 24 hours of your initial payment.

2. Non-Refundable Fees Please note that fees related to job matching or listings that have been fulfilled are non-refundable. This includes, but is not limited to, amounts paid for services that have already been utilized.

3. How to Request a Refund To initiate a refund request, please contact our customer support team at insert contact method within the 24-hour eligibility period. Include the following information:

• Your full name
• The email address associated with your account
• A brief description of your reason for the refund request

4. Refund Processing Time Once your refund request is received and verified, we will process it within insert processing time, e.g., 7-10 business days. You will receive a confirmation email once the refund is processed.

5. Changes to This Policy We reserve the right to modify this refund and return policy at any time. Any changes will be posted on this page, and your continued use of our services will signify your acceptance of the updated policy.

6. Contact Us If you have any questions about this policy or would like more information, please reach out to us at info@eurovisa.hr